OUR STORE POLICIES
Everything you need to know
We founded WOOFTAIL TREATS with one goal in mind: giving pet owners a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more.
OUR SHIPPING POLICY
How it works
Choose your products and add them to the basket then checkout.
All orders will be packed and shipped within 3 working days.
If a product is on preorder or extended delivery times it will say on the product listing.
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RETURN POLICY
A few short steps
We hope you and your dogs are 100% happy with your purchase - but if not we offer a returns policy within 14 days of receipt of your order.
Refunds for the full value of the order are only done if the product is unopened on it’s return - opened products can't be returned
Please post your items to us at
WoofTail Treats
2-6 Heol Cae Gurwen
Gwaun Cae Gurwen
Ammanford
SA18 1HB
Return postage is paid for by the customer, except where there is evidence of a faulty or incorrect product being supplied. In those cases, please get in touch with us at wooftail.treats@gmail.com to discuss this.
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Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the returns process to be completed.
LOYALTY PROGRAM
Essential information
When you spend with us you also gain Woof Points which can then be redeemable for money off your next order.
Being part of the WoofTail Family loyalty program gives your exclusivity to new products and launches before general sales.
PRIVACY POLICY
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